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FibreGlassDirect - Shipping & Returns

Orders for Collection

Orders can only be collected in person from our depots in Leeds, West Yorkshire and Newry, Co.Down, Northern Ireland. Once the order is ready for collection, you will be notified by our warehouse team. Please allow at least one working day for collections. COVID restrictions are in place across all depots. Only one person may enter our trade counter at any one time. Please adhere to social distancing guidelines. 

Leeds collections are available from Unit A, Fox Way, Off Atkinson Street, Leeds, LS10 1PS.

Newry collections are available from Units 10 & 11, Milltown Industrial Estate, Greenan Road, Warrenpoint, Newry, Co. Down, BT34 3FN.

Deliveries

Currently, we only ship to the UK and Ireland. Contact us for a price if you require delivery to anywhere else within Europe. The cost of delivery is calculated at checkout, it is based on your location, the weight of your order and its hazardous classification. The amount will be shown before you commit to payment.

Delivery is normally to your door by a tracked courier, so if you have any concerns about your delivery we can identify where it is and when it will be delivered. For all orders received, we will endeavour to dispatch your order by the following working day and will normally be delivered within 5-6 days.

We endeavour to deliver as quickly as possible but during the current pandemic situation, we ask for your patience as couriers are under extreme pressure at this time.

For urgent delivery assistance, please contact a member of our sales team direct through email or phone. (Mon-Thurs 9am-5pm & Fri 9am-4pm)

To track your order, use our order tracking form and we will contact you with an update on your order.

Please note packages must be signed for, upon delivery, they cannot be left without a signature unless arranged beforehand with our team. Delivery is made Monday - Friday between the hours of 8am-8pm.

In the event of a non-delivery, we will make every effort to replace the goods as quickly as possible.

Non-Hazardous, Hazardous, Limited Quantity

All products on the site have a classification of either Non-Hazardous, Hazardous or Limited Quantity. Non-Hazardous are products such as books, rollers, brushes, tape, fibreglass fabric/mat etc. Hazardous products contain large amounts of resin and catalyst, such as 220kg drums of resin, Pond Kits that are 20sqm or larger and Fibreglass Roof Kits that are 30sqm or larger. Most other products are classified as being Limited Quantity i.e. they may contain small amounts of catalyst.

Approximate Delivery Costs (prices shown are ex VAT)

England, Wales, South Scotland: 
0kg to 1kg: £6.50 depending on bulk (Non-Hazardous)
1kg to 20kg: £10.40 (Non-Hazardous & Limited Quantity) 
20kg to 75kg: £10.40 + £0.45 per kg over 20kg  (Non-Hazardous & Limited Quantity) 
Heavier than 75kg: £55  (Non-Hazardous & Limited Quantity) 
All Hazardous deliveries are £55

Scottish Highlands: 
0kg to 1kg: £6.50 depending on bulk (Non-Hazardous)
1kg to 20kg: £20.00 (Non-Hazardous & Limited Quantity) 
20kg to 75kg: £20.00 + £0.45 per kg over 20kg  (Non-Hazardous & Limited Quantity) 
Heavier than 75kg: £65  (Non-Hazardous & Limited Quantity) 
All Hazardous deliveries are £65 up to 500kg

Islands of the UK Mainland: 
0kg to 1kg: £6.50 depending on bulk (Non-Hazardous)
1kg to 20kg: £20.00 (Non-Hazardous & Limited Quantity) 
20kg to 75kg: £20.00 + £0.45 per kg over 20kg  (Non-Hazardous & Limited Quantity) 
Heavier than 75kg: £65  (Non-Hazardous & Limited Quantity) 
All Hazardous deliveries are £125

Northern Ireland: 
0kg to 1kg: £6.50 depending on bulk (Non-Hazardous)
1kg to 30kg: £10.00 (Non-Hazardous & Limited Quantity) 
30kg to 150kg: £10.00 + £0.20 per kg over 30kg  (Non-Hazardous & Limited Quantity) 
Heavier than 75kg: £35  (Non-Hazardous & Limited Quantity) 
All Hazardous deliveries are £55

Republic of Ireland:
0kg to 1kg: £6.50 depending on bulk (Non-Hazardous)
1kg to 25kg: £10.00 (Non-Hazardous & Limited Quantity)
25kg to 50kg: £20.00 (Non-Hazardous & Limited Quantity)
50kg to 75kg: £30.00 (Non-Hazardous & Limited Quantity)
Heavier than 75kg: £55 (Non-Hazardous & Limited Quantity)
All Hazardous deliveries are £55

All Deliveries must be signed for. If the delivery fails twice because we are unable to hand over the parcel for signature or there is no additional information to help the carrier, the parcel will be returned to the local courier depot and you will receive a card from them asking you to call. If you do not call or contact Fibreglass Direct + 44 (0)28-41753738 or info@fibreglassdirect.co.uk, the parcel will be returned to us after 5 working days and we will have to charge you for the cost of the second delivery.

Terms and Conditions of Supply

All sales are processed in accordance with our Terms and Conditions of Supply. Please familiarise yourself with these as this contains important information related to your order. 

Returns:

If you are not 100% happy with your product, you may return it to us in its original condition within 30 days of purchase for a full refund or exchange. The costs of returning goods to us shall be borne by you. The refund will be made within two weeks of receiving the returned goods using the original method of payment. The goods must be returned in their original condition. Returning the goods is at your own expense and is non-refundable. If items or packaging have been used or damaged we reserve the right to apply a re-stocking or repair fee and this will be deducted from the refund.